Sep 24, 2008
Thank you for contacting Yahoo! Customer Care.
PLEASE NOTE: If you are still experiencing the "Error Code 5" then simply reply to this message and a Yahoo! Customer Care agent will continue to work towards the resolution for you.
For your information: There are two common problems that can cause an Error Code 5:
1) You have several windows or tabs open trying to access the same Yahoo! Mail account.
2) You're accessing the Yahoo! Mail service (via a browser) and another Yahoo Mail service (such as your mobile phone / outlook email service) is trying to access the same account.
We recommend that you try closing the number of tabs (that are accessing the same account) and try limiting access from your other email services to see if this removes the Error Code 5. However, for a very small
percentage of other customers where the error code persists, it's necessary for Yahoo! Customer Care agent to troubleshoot and work towards resolution.
Therefore, if closing additional tabs and limiting access to the same account does not resolve the issue, please reply to this message so that a Yahoo! Customer Care agent can continue to troubleshoot.
Thank you again for contacting Yahoo! Mail.
Regards,
George
Yahoo! Customer Care
Be sure to check the Official Yahoo! Mail Blog for more information on product updates, new releases, and bug fixes!
Original Message Follows:
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Mail-Id: w11.help.sp1.yahoo.com-/l/us/yahoo/mail/original/forms/ta5.html-1222272449-1421
Yahoo! ID: jbuz0502@sbcglobal.net
Email Address: jbuz0502@sbcglobal.net
Yes: Error Code 5
While Viewing: http://us.mc826.mail.yahoo.com/mc/showFolder?fid=Inbox&.rand=930738494&da=0
Form Name: http://help.yahoo.com/l/us/yahoo/mail/original/forms/ta5.html
Yahoo ID: jbuz0502@sbcglobal.net : Yahoo id from cookie
"https://amt.yahoo.com/amt/dosearch?.token=UfoS80pV9aRKD_81QrJHkZjffIa6f_SyTr_zgLUasCwWzpWWMGWKKRyRKq0-"
Other ID:
Browser: Mozilla/5.0 (iPod; U; CPU iPhone OS 2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5F137 Safari/525.20
REMOTE_ADDR: 68.127.157.18
REMOTE_HOST: adsl-68-127-157-18.dsl.pltn13.pacbell.net
Date Originated: Wednesday September 24, 2008 - 09:07:29
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